CONTACT US
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CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: support@frewav.co.nz
or fill in our contact form:
FAQ
01
What is Frewav?
Frewav is an innovative basketball sock brand designed to simplify your game. We eliminate the traditional left/right distinction by creating versatile socks that work for either foot, ensuring you spend less time sorting and more time playing.
03
How does the subscription service work?
With our subscription service, you'll receive 3 pairs of Frewav socks delivered to your door four times a year—covering every season. Your first shipment is sent on the day of purchase, with subsequent deliveries scheduled for each season, ensuring you always have fresh, high-performance socks.
05
What if I have issues or need to return/exchange my socks?
We stand by the quality of our products. If you experience any issues, please reach out to our support team. We offer a hassle-free return or exchange policy within a specified period (please refer to our Returns Policy for more details).
07
How can I get in touch or provide feedback?
We love hearing from you! Contact us via our Contact page/ social media or email us directly at support@frewav.co.nz. Your ideas and feedback help shape the future of our products because at Frewav, we listen to every voice.
02
What makes Frewav socks different?
Our socks are engineered with advanced features such as reinforced heel and toe areas, added ankle cushioning, and superior moisture-wicking technology. This non-directional design not only saves you time but also enhances performance, comfort, and durability on the court.
04
Do you offer a free trial?
Yes! We invite you to try Frewav risk-free. Our free trial lets you experience the benefits of our innovative design and superior comfort firsthand. Details on how to sign up for the free trial can be found on our Subscription page.
06
Where can I learn more about Frewav?
Visit our About Us page to discover our journey, from my initial frustration with conventional basketball socks to the creation of Sweat Guard and our commitment to continuous improvement through community collaboration.
08
Will Frewav release new products in the future?
Absolutely. While our flagship product, Sweat Guard, is designed for exceptional sweat absorption and comfort, we're constantly innovating. Future products will cater to various playing styles—whether you need an ultra-light sock for speed or extra support for enhanced performance. Stay tuned for updates!